Patient Rights at Home Health Care:
- Be informed about the organization’s mission statement which is “To provide quality Home Health Care with compassion where our patients are our Family”.
- Be informed about their rights in a manner they can understand.
- Access treatment, services and care necessary to help regain or maintain his/her maximum state of health regardless race, religion, gender, marital status, ethnicity, age, disability or source of payment.
- Be treated with consideration and respect with recognition of his/her individuality and dignity, including reasonable visual and auditory privacy during personal hygiene activities, clinical procedures, consultation, examination and treatment.
- Privacy from staff, other patients or family members as desired.
- Privacy and confidentiality of health information as required by law and to have this information protected from loss or misuse.
- To be cared for by health providers who are qualified through education and experience and who perform the service for which they are responsible efficiently.
- Expect that the health care providers are educated about their role in identifying patients’ values and beliefs and protecting patient rights.
- Participate in the care process.
- Have information provided in a way and language they understand.
- Appropriate assessment and management of pain.
- Be informed of the process in order to participate in care decisions to the extent he/she wishes to participate.
- Refuse or discontinue treatment to the extent permitted by law.
- Be informed of his/her responsibilities and consequences related to his/her decision to refuse treatment.
- Ask questions when he/she does not understand his/her care treatment or service provided or what he/she is expected to do.
- Be fully informed of the scope of services provided by the Adeed and how to access those services.
- Identify legal guardian to make decisions for him/her when the patient is unable or unwilling to make decisions regarding the treatment plan.
- Provide safe and secure environment during the treatment session and protection from any type of sexual, verbal, or neglect and ill treatment.
- Be informed in advance about the cost of his/her care, including the right to look at and receive reasonable explanation of the total bill and detailed charges for service received for self-pay patients.
- Receive explanation of all papers he/she is asked to sign.
- Obtain a second opinion upon his/her request.
- Refuse to sign a consent form if it was not explained to him/her to his/her satisfaction.
- Notify the Client’s Experience coordinators of any complaint, conflict, and difference of opinion related to patient care or violations of his/her rights, safety or security.